Question 1

What does EagleX's white-glove delivery service include?

Accepted Answer

Our white-glove delivery service is a comprehensive solution designed for high-value and delicate items. It includes careful handling by trained two-person teams, transportation to the final destination, placement in the room of choice, unpacking, light assembly (if required), and complete debris removal. This ensures a premium, damage-free experience for your customers and protects your brand reputation.

Question 2

What types of installation services does EagleX provide?

Accepted Answer

EagleX offers professional installation services tailored to a wide range of products, including furniture, appliances, medical equipment, commercial fixtures, and technology displays. Our certified technicians are equipped with the necessary tools and expertise to ensure proper setup, calibration, and functionality according to manufacturer specifications, providing a seamless experience for the end-user.

Question 3

How can I track my shipments with EagleX?

Accepted Answer

Clients can track their shipments in real-time through our secure online portal. This system provides comprehensive visibility from dispatch to final delivery, including estimated arrival times, delivery status updates, and electronic proof of delivery (ePOD) with signatures and photos upon completion. We also offer proactive communication for any significant status changes.

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Question 4

What is EagleX's service coverage area?

Accepted Answer

EagleX provides extensive final-mile and white-glove delivery services across all major metropolitan areas and surrounding regions within Ontario and most parts of Québec. For specific coverage details regarding a particular Postal Code or project, please contact our team directly.

Question 5

What is EagleX's policy on damaged goods during transit or delivery?

Accepted Answer

EagleX maintains rigorous protocols for damage prevention, including specialized handling, secure packaging, and professional training. In the rare event of damage, our policy ensures prompt and transparent resolution. All shipments are covered by standard liability, and we offer options for enhanced cargo insurance to provide additional protection for high-value items. Our claims process is designed for efficiency and fairness.

Question 6

What is the process for becoming a new client or partner with EagleX?

Accepted Answer

Partnering with EagleX begins with an initial consultation to understand your specific logistics challenges and objectives. Following this, we develop a customized service proposal. Upon agreement, we initiate a structured onboarding process that includes system integration, operational alignment, and dedicated account management to ensure a smooth and efficient transition.

Question 7

Does EagleX offer reverse logistics services?

Accepted Answer

Yes, EagleX provides comprehensive reverse logistics solutions. This includes scheduled pickups of returned merchandise, quality inspection, repackaging, and transportation back to your designated facility or a repair center. Our efficient reverse logistics process helps minimize costs, optimize inventory, and enhance customer satisfaction for product returns or exchanges.

Question 8

Does EagleX offer scheduled delivery windows for customers?

Accepted Answer

Yes, EagleX provides precise scheduling options to accommodate end-customer preferences. We offer flexible delivery windows, including specific date and time slots, to ensure convenience and minimize disruption. Our scheduling system integrates with real-time tracking for accurate arrival predictions.

Frequently Asked Questions

Find answers to common questions about our logistics services, processes, and partnerships.

Still Have Questions?

Our team is here to help.
Contact us to discuss your specific logistics needs and learn how EagleX can support your business.

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Frequently Asked Questions

Find answers to common questions about our logistics services, processes, and partnerships.

Still Have Questions?

Our team is here to help. Contact us to discuss your specific logistics needs and learn how EagleX can support your business.

Our team is here to help.
Contact us to discuss your specific logistics needs and learn how EagleX can support your business.